All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Make sure that you have told us if you have changed your name . You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. can i use my greater manchester bus pass in blackpool If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. This could be a free bus pass, a discounted bus pass or help with travel . Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. You can also replace your stolen bus pass by phoning us on 01634 333 333. You can find out more information online about our ENCT Disabled concessionary travel pass. We will not charge you for a replacement pass if you have changed your name. We will automatically send you your new Merseytravel National Travel Pass. Each coupon is valid until January 31, 2023. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. What to do next will depend on where you lost your item. If it is a school bus pass not issued by Arriva, we suggest you start by . We will charge you to replace a lost or stolen pass. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . How do I renew my bus pass in Northumberland? If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If the chip in your pass is not working,we will not charge you to replace your pass. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! You can call our Customer Service Contact Centre on 0151 330 1004. /SM 0.001 Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. February 27, 2023 equitable estoppel california No Comments . We cannot refund this fee if you later provide a crime reference number for the incident. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . /Filter/DCTDecode You must tell us if your pass does . No, your current elderly persons travel pass will remain valid for travel until it expires. Email: concession@merseytravel.gov.uk. However, if you receive Universal Credit you will not have to pay the fee. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. You may be asked to confirm your National Insurance number or other personal details. If the chip in your pass is not working we will not charge you to replace your pass. Beyond the 60 days there is a charge of 10 to replace a lost pass. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Updated 01:22, 8 MAY 2013. Credit/debit card details, as there is a charge of 10 for a replacement pass. You'll need to provide a crime reference number. For details of all our locations and opening times please click here. You can view receipts for payments for up to 6 months. I confirm that, as far as I know, the details I have provided are complete and accurate. Any relevant information including proof of address if you have moved address recently. Pensioners face bus rule change. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Find out about public transport fares and passes. However, if you receive Universal Credit you will not have to pay the fee. Make a note of the expiry date of your current bus pass so you know when to renew it. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. My pass does not scan on buses within Merseyside. I want to report a damaged bus stop / shelter. No, you will need to buy a ticket for your journey. Why must I now pay 10 for an Over 60s Travel Pass? Lost Property. /Height 596 We will charge you to replace a damaged pass. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. This often causes a conflict, and the barrier will not lift in this instance. Receive 8 points or more under the 'Moving around' or 'Communicating . You can renew your bus pass up to 8 weeks before it expires. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. << Using your disabled persons bus pass. Sa Parole pour Aujourd'hui. Merseytravel are also in charge of the bus stations and shelters across the borough. We aim to have normal service resumed as swiftly as possible. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Book a library appointment to replace your free bus pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. This is likely due to your active Direct Debit payment date on your account. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Find out more and how to apply on the Merseytravel website. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. Free travel also applies on bus services going into Wales. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. /Type/XObject Please send photocopies, not the original documents. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. . We aim to have normal service resumed as swiftly as possible. The replacement pass will be sent to you by post. . If your Senior Pass has been stolen, report it to the police. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. You can find more . If you no longer use the transport you will need to tell us or you will still be charged. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. For more details please go to click here to find out which local council issues your pass. Cookies remember you so we can give you a better service online. Click here to see if your address is within Merseyside. Do I need to change my Local 60 + Travel Pass to the new design? Eligibility. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You should allow 6 weeks for your application to be processed. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. merseytravel fast tag login. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate .

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